Refund and return policy

All sales are final

We do not accept returns or issue refunds for change of mind. Orders cannot be cancelled or changed for convenience once placed. Check the product, quantity and delivery details before submitting your order.

The purity-match guarantee, remedies for incorrect or damaged orders, and rights provided by law are not affected by this policy. This includes applicable cancellation and refund rights when we cannot ship within the promised time.

Purity-match guarantee

If an independent laboratory assays your lot below the figure on our certificate for that lot, we refund or replace the order on presentation of the report. Send the report with your order and lot numbers so we can compare the material, method and results. The change-of-mind return policy does not limit this guarantee.

Missing, damaged or incorrect orders

If you purchased shipping protection, contact us about a package lost, stolen or damaged in transit. Accepted claims receive a replacement or refund. Without protection, we will help with the applicable carrier claim by supplying available tracking and packing records.

If we supplied an incorrect item or quantity, we will arrange the correction and cover any return we authorize. Do not return material without contacting support for instructions.

Cancellations and unavailable items

Routine cancellation requests are not accepted after an order is placed. If we cannot fulfill an item, or a shipment delay gives you a cancellation right, contact support to resolve the order. Payments for items we do not supply are refunded unless you agree to an alternative.

How to start a claim

Email support@revamino.com with your order number, the lot number where relevant, and a description of the issue. Attach the independent laboratory report for a purity-match claim, or photographs for damage or an incorrect item. We will explain any further information needed and the outcome of the review.

Approved refunds

Approved refunds are issued to the original payment method within five business days of claim acceptance or receipt of an authorized return, as applicable. Refunds required by law are handled within the applicable deadline. The payment provider or financial institution determines when the credit appears in your account.